Refund & Cancellation Policy

Effective date: 1/1/2026

This policy explains cancellations and refunds for Formusoft offerings. We provide both (1) subscription software services (our “Open API Platform” and related SaaS services) and (2) professional services (e.g., Crestron programming, networking/IT integration, consulting). The applicable terms depend on what you purchased.

1) SaaS Subscriptions

30-Day First-Time Subscription Refund

If you are a new customer purchasing a SaaS subscription for the first time, you may request a refund within 30 days of your initial purchase date. If approved, we will refund the subscription fee paid for that initial billing period.

• This 30-day refund applies to first-time subscriptions only (one per customer/account).
• Refund requests must be submitted within 30 days of the original charge date.
• The 30-day refund does not apply to renewal payments, usage-based charges, add-ons, or custom work.

How to Cancel

Customers may cancel their subscription at any time directly within the customer portal by navigating to account settings and selecting “Cancel Subscription.”

Cancellation becomes effective at the end of the current billing period. You will retain access to the service until that period ends.

We do not require customers to contact support to cancel subscriptions.

Renewals

Subscription renewals are generally non-refundable once charged, except as required by law or in cases of duplicate billing.

2) Professional Services (AV, Networking/IT, Integration, Consulting)

Professional services are typically billed as hourly work, fixed-fee projects, retainers, and/or deposits, as defined in a statement of work (“SOW”), proposal, or invoice.

Deposits / retainers

• Deposits or retainers (if applicable) are generally non-refundable once work begins.
• If you cancel before work begins, we may refund the deposit minus any non-recoverable costs already incurred.

Work performed

Fees for services already rendered are not refundable. If a project is cancelled after work has started, you are responsible for payment for work performed and committed costs through the cancellation date.

Third-party costs and hardware

Any third-party costs incurred on your behalf (including hardware, licenses, permits, shipping, or subcontractor fees) are generally non-refundable once purchased/ordered, unless the vendor allows a return and we are able to recover the cost.

3) Billing Questions & Refund Requests

Customers may cancel subscriptions directly within the customer portal at any time. Cancellation becomes effective at the end of the current billing period.

If you are eligible for the 30-day first-time subscription refund described above, or if you believe you were billed in error (e.g., duplicate charge), please contact us at: customer.service@formusoft.com.

Please include:

• Your name and the email associated with the account
• The invoice or receipt number (if available)
• A brief description of the issue

We encourage customers to contact us directly to resolve billing concerns before initiating a chargeback through their payment provider.

4) Chargebacks and disputes

If you have a billing concern, please contact us first so we can help resolve it. Unnecessary chargebacks may result in account restrictions while we investigate.

5) Changes to this policy

We may update this policy from time to time. We will update the effective date and post the revised version on our website.