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FORMUSOFT

Software development and integrated technology solutions

Privacy Policy

Effective date: 1/1/2026

This Privacy Policy explains how Formusoft, Inc. (“we,” “us,” “our”) collects, uses, and shares information when you visit our website or use our Services (software/APIs and professional integration services).

1. Information we collect

  • Contact information: name, email, phone, company name, and messages you send us.
  • Service information: details you provide to configure integrations (e.g., identifiers, configuration data, logs).
  • Usage data: basic analytics such as pages viewed, approximate location (city/state), device/browser, and timestamps.
  • Support communications: emails or ticket messages you send us and our replies.

2. Payment information

If you pay for Services, payment processing is typically handled by third-party payment processors (for example, Stripe). We do not intentionally store full payment card numbers (PAN). Your payment information is handled according to the processor’s privacy policy and terms.

3. How we use information

  • Provide, maintain, and improve the Services.
  • Respond to inquiries and provide customer support.
  • Set up integrations, troubleshoot issues, and maintain system security.
  • Send service-related notices (e.g., updates, security notices, billing messages).
  • Comply with legal obligations and enforce our agreements.

4. How we share information

We may share information in limited circumstances:

  • Service providers: vendors that help us host, monitor, analyze, or support the Services.
  • Payment processors: to process payments and prevent fraud (per their terms).
  • Legal / safety: if required by law, subpoena, or to protect rights and security.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell personal information.

5. Data retention

We retain information as long as necessary to provide the Services, comply with obligations, resolve disputes, and enforce agreements. We may retain certain logs for security and operational purposes.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Cookies and analytics

We may use cookies or similar technologies for basic site functionality and analytics. You can control cookies through your browser settings.

8. Your choices

  • You can contact us to request access, correction, or deletion of personal information, subject to legal limits.
  • You can opt out of non-essential communications by following unsubscribe instructions (if applicable).

9. Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We will update the effective date and post the updated version.

11. Contact

Privacy questions: customer.service@formusoft.com